Columbia Outlet Braintree

This was my second visit to Columbia Sportswear in Braintree, and it definitely won’t be my last. The level of customer service I received today was outstanding from start to finish. Store Manager Megan was incredibly professional, patient, and generous with her time. She went above and beyond to assist me, taking the time to ask all the right questions to make sure I found exactly what I needed. It was refreshing to experience genuine customer care rather than the usual “just make a sale” attitude you often find in other stores. I purchased a 3-in-1 jacket and a fleece, and I have to say the quality of Columbia clothing is exceptional. In my opinion, the brand is on the same level as — if not better than — The North Face. You get fantastic quality, better features like extra pockets, excellent fit, and incredible warmth, all for a more affordable price. I would highly recommend visiting Columbia first before looking at other outdoor brands. Great products, great value, and even better customer service. Thank you to Megan and the whole team for making my visit today such a pleasurable experience.

The staff were really knowledgeable about the products and super helpful. As a bonus our dog was allowed in the shop.

I would like to say a huge thank you to Liam and Megan for the excellent, professional service and support they provided during my visit to the store on Saturday 24/01. They were both extremely helpful, approachable, and knowledgeable, and are a real credit to the brand.

Very nice shop with very friendly and helpful staff

Absolutely love this store whenever I come to BV. Braved black friday crowds for the 30% off, brought a jacket for myself and 3 more items for xmas presents. It was very busy but staff asked if I needed help and 1 got me the size I needed from the stockroom

How can l know about every sale event?

Really great staff who knew what they were talking about and super helpful. Best customer service i have experienced in freeport.

Such lovely staff. Emma in particular was super helpful and friendly !!

Went to visit the area and popped into the store for some fleeces. A worker named Emma gave great customer service and helped me choose a fleece that would best suit my needs! A really good experience for my first time visiting the area.

Fantastic store! I went in searching for a raincoat for my travels, and the staff went above and beyond to help me find the perfect one. Their advice was incredibly helpful, making it feel like a true personal shopping experience. Everyone was so friendly and attentive, creating a warm and welcoming atmosphere. The store itself was well-organised and inviting. I’ll definitely be returning!

Nothing but positive things to say. I found every member of staff friendly, helpful and keen to chat to find out what I was looking for. I've gone back many times and always had a great experience. One of my favourite clothing brands because of high quality and fair prices.

Great service from Tom and Liam! They helped my and partner to find all the right clothing for our upcoming Kilimanjaro climb. Very patient and friendly dedicating over two hours helping us find all the right things. Top service, fitting room is available to try find the perfect size and the outlet prices are heavily discounted comparing to regular Columbia prices. Highly recommend!

Nice

Brilliant customer service, I brought a coat with the 'omni heat technology' and it hasnt failed to impress. Ive had many coats before which havent been half a good. Its so warm and windproof, nice colour and very good quality. I also like the fact you can zip in one of the fleeces to make it even more toasty. First time I have shopped in Columbia and I will be using again.

So nice to see a store not only welcome dogs but make a fuss and make them feel included! I needed some new boots for our walks and not only did the young guy help me find what I needed, but held the lead for my enthusiastic spaniel while I tried them on and walked about! Made the whole experience much more easier 😊

Visited this new Columbia store recently and was very happy with the selection they had on offer. Was served by a lovely lady who helped me find the perfect jacket I needed for a very chilly trip abroad, as well as purchasing a few extra items. Will definitely be going back for any future outdoor attire needs.

Been waiting for this company to come to Braintree Village for years as Im a massive fan of the brand! Amazing selection of coats, and a staff member even explained there was 20% off at the time so I got some gloves to match. Already planning to go back again nearer xmas for more bits!